Refund policy

Return & Refund Policy

Last updated: September 1, 2026

4.1 Return window

You may return eligible products within 20 days of delivery.

4.2 Condition

Returned products must be unused, in their original condition and complete original packaging, with all accessories and documentation. We may reduce a refund to reflect any decrease in value resulting from handling beyond what is necessary to inspect the product.

4.3 How to start a return

Contact contact@oplite-usa.com with your order number to receive return instructions and a Return Merchandise Authorization (RMA). Returns sent without an RMA may not be accepted.

4.4 Return shipping (non-defective returns)

For returns that are not due to a defect or our error, the customer is responsible for the cost of return shipping. We will provide a prepaid return label, and its cost will be deducted from your refund.

4.5 Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days of approval, less the return shipping cost. Original (outbound) shipping charges are non-refundable.

4.6 Damaged, defective or incorrect items

If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement, repair, or refund at no cost to you, including return shipping. No deduction applies in these cases.

4.7 Non-returnable items

We do not currently designate any products as non-returnable. All eligible products may be returned, subject to the conditions in this policy.